Refund Policy
Cue offers a money-back guarantee for new subscribers. Refund eligibility depends on your plan type and purchase. AI credit packs are non-refundable.
Individual monthly plans (Lite, Pro, Max)
Monthly subscriptions can be cancelled at any time. You retain access through the end of your current billing period. First-time subscribers are eligible for a full refund within 7 days of their first payment. After 7 days, no refunds are issued for monthly plans.
Individual annual plans
Annual subscriptions are eligible for a pro-rated refund within the first 14 days of purchase. After 14 days, no refund is available, but you may downgrade your plan at any time. Downgrades take effect at your next billing cycle.
Team plans
Team plans follow the same policy as individual plans, with an extended evaluation window of 30 days for refund eligibility. Seat reductions (removing team members) take effect at the next billing cycle. No mid-cycle refunds are issued for removed seats.
AI credit packs
AI credit pack purchases are non-refundable. Credits are consumable, non-transferable, and never expire. If you believe a credit purchase was made in error, contact support for case-by-case review.
How to request a refund
- Go to Settings from the sidebar
- Select Help & Support
- Submit a refund request with your account email and reason
You can also reach us directly at support [at] abriz [dot] ai.
Refunds are typically processed within 5-10 business days and returned to your original payment method.
Frequently Asked Questions
Can I get a refund on my Cue subscription?
Yes, if you are within the refund eligibility window: 7 days for monthly plans (first-time only), 14 days for annual plans, or 30 days for team plans.
Are AI credits refundable?
No. AI credit pack purchases are non-refundable. Credits never expire and can be used at any time.
What happens to my data if I cancel?
Your scripts, recordings, and analytics are retained for 30 days after cancellation. You can export your data from Settings before your account is deactivated.
How long does a refund take to process?
Refunds are typically processed within 5-10 business days and returned to your original payment method.