# Refund Policy

Abriz Cue offers a money-back guarantee for new subscribers. Refund eligibility depends on your plan type and purchase. AI credit packs are non-refundable.

## Sections

### Individual monthly plans (Lite, Pro, Max)

Monthly subscriptions can be cancelled at any time. You retain access through the end of your current billing period. **First-time subscribers** are eligible for a full refund within 7 days of their first payment. After 7 days, no refunds are issued for monthly plans.

### Individual annual plans

Annual subscriptions are eligible for a pro-rated refund within the **first 14 days** of purchase. After 14 days, no refund is available, but you may downgrade your plan at any time. Downgrades take effect at your next billing cycle.

### Team plans

Team plans follow the same policy as individual plans, with an extended evaluation window of **30 days** for refund eligibility. Seat reductions (removing team members) take effect at the next billing cycle. No mid-cycle refunds are issued for removed seats.

### AI credit packs

AI credit pack purchases are **non-refundable**. Credits are consumable, non-transferable, and never expire. If you believe a credit purchase was made in error, contact support for case-by-case review.

### How to request a refund

1. Go to **Settings** from the sidebar
2. Select **Help & Support**
3. Submit a refund request with your account email and reason

You can also reach us directly at **support [at] abriz [dot] ai**.

Refunds are typically processed within 5-10 business days and returned to your original payment method.

## FAQ

**Can I get a refund on my Abriz Cue subscription?**

Yes, if you are within the refund eligibility window: 7 days for monthly plans (first-time only), 14 days for annual plans, or 30 days for team plans.

**Are AI credits refundable?**

No. AI credit pack purchases are non-refundable. Credits never expire and can be used at any time.

**What happens to my data if I cancel?**

Your scripts, recordings, and analytics are retained for 30 days after cancellation. You can export your data from Settings before your account is deactivated.

**How long does a refund take to process?**

Refunds are typically processed within 5-10 business days and returned to your original payment method.